László Varga

I have been puzzled whether I should write this post or not. Then, I thought, if I do not do anything, then I can consider myself as one of the people who contribute to this situation. There is a small chance, that someone who can actually do something about this will actually read my post, but hey, it is better than nothing. So what is the story about? Well, it is about how a certain bank made a fool out of me today.

It so happens, that I had some things to take care of at BCR (the biggest bank in Romania). Unfortunately, I rarely find the time to do such things personally during workdays, because I do not have that much free time. Today, however, I had a little more spare time, so I decided to visit the banks nearest office. The target office was a 10-15 minute walk away from my workplace, so I decided to go on foot. After a 15 minute walk, however (uphills), I arrived at the bank, but sadly, the operator told me that the lady responsible for the operation I needed to do was not working that day, and nobody else (!?) could do that task instead of her.

I said to myself, no worries, I will just walk down to the second nearest office (a 20-25 minute walk) and handle everything there. After all, these things may happen to anyone. Surprise, surprise: after arriving to the second office, another lady told me, to come back in 10-15 minutes, because the lady who is responsible for the operation I needed to do was just out, and nobody else (again!?) could do that task instead of her. This was more than a coincidence… was the bank fooling around with me?

There was no other choice, I had to do yet another 10 minute walk to the central office, and there the lady responsible for the operation I needed to do… was just in 🙂 . I successfully wasted around one hour of my one hour lunch break walking around in the city, looking for someone at BCR who can help me (it was NOT a complicated job)…

I did not work with BCR for quite a while now. I chose some more “user-friendly” banks… boy I made the right decision: these guys have a very poor management system. Let me point out a few key problems:
– Most clients, who have money, work all day long, and there is a high probability that they will pay a visit at lunch-time (not when they are also working), so… do NOT leave the front desk in that period.
– Task management 101: always have a backup for everything (if someone is not in, someone else should cover)
– And finally: do try to open up your offices next to busy office-buildings (e.g. Sigma center in Cluj) like other banks do.

I am not sure if I had a bad day, or if the bank really has bad organizational methods, but having two bank offices refuse a service due to the fact that the person is not in on the same day is, I think, more than a coincidence. I think something is wrong there…

[26]

This little story actually happened a while ago, but because I was quite busy and/or tired during the last two months, I did not really have the energy to update my blog. I really did not know if I should write this or not, but then I thought, why not? Maybe somebody else can learn from it.

The story actually begins with the fact that I changed some parts on my car and I thought I should sell the old ones on the internet for someone who might need it. For this reason I wrote two messages on two of the local BMW forums in the “sales” section hoping that someone would buy them. I made some nice photos, indicating some scratches on the old parts clearly and set a price which is around one fourth of the new parts price. I did not really think someone would come and buy it, but surprise surprise someone did.

My buyer seemed to be a really nice guy who was a little short of money, but in the end we agreed on a price which would be OK for him. I opted for the solution which allowed me to choose and pay for the delivery method. Not knowing the guy (and being from a part of the country which does not have a good reputation on this) I thought this solution would be safer.

The next week on Monday I immediately went to Fan Courier, a local courier service which would deliver my package. After some complications (the courier company did not have it’s own packaging material: great minus) I managed to pack the parts correctly and the operator at the desk completed a form which would allow me to be in control of the delivery: the receiver can not open the package until he pays the price. Package out, phoned the guy, waiting started…. and it continued for about a week. I tried to phone the guy, but now he did not want to pick up. It seemed fishy… I went back to the courier asking for the situation of the return money, he examined it and he noticed that in fact there was no return money picked up… strange… but why?

It turns out that the operator from the desk forgot to complete the return-money section thus the delivery guy did not even bother picking it up. I tried to stay calm: it is not my fault… the operator was the one who made the mistake… he should sort it out. From this point of view I am great-full for the guy, he really did his best by phoning the guy, then the agency at the delivery point to go and search for the guy. In the end they caught him and he agreed to send the money. He was really sorry and claimed that he really wanted to pay but the delivery guy said no. So… that was a relief… at least for two more days, when I went to pick up the return-money: what I found there was actually the parts themselves… no scratch, just unpacked and repacked. The guy now claimed that the parts were actually no good…

So, I learned a few things:
– Try not to sell things over the internet (if there is another alternative, always choose that)
– Make sure you read and understand the forms before you sign them
– Bad reputations of some areas of the country have been confirmed: I’ll try to avoid them in the future.

—===[#35]===—

Have a look at this (good thing they have English subtitles):

Now… let’s stop and think for a minute. Is the above ad actually a good thing? Should we give up our freedom of choice, just because we want to help the local producers? Are we really helping them?

Maybe, just maybe, if the cucumbers were not crooked and ugly we would buy them. The reason why supermarkets sell better, is simple: they have weak competitors. The quality of products in supermarkets is actually quite low (especially the small ones invading local communities). Just give some more soul into your product, and for sure you can outsell them.

Take Italy for example: you can only buy quality goods from local, specialized shops. In Italy you can only buy quality bread or quality meat from specialized shops. The local supermarkets have no chance against them.

The ultimate example of local people fighting back against foreign products is Germany: after WWII, when the whole country was in ruins, what did the authorities do? Opened up the borders, freed up the market, attracted foreign producers to sell their products there. What was the effect? Germans started to produce better products, and eventually pushed back the “invasion”. Nowadays, we know how German products are doing…

Have some more faith, do not give up, adapt to the surroundings, fight back! And for the love of God, do not think that videos like the one above will help you. If they are pushing back, and you are falling back, then take a first step forward… just for the extra stability… then… well, then we’ll see 😉

—===[#34]===—